F.A.Q

Are they any good?

Yes – Operating since 2016

We prepare over 1,500 meals locally each week
It’s great or we will replace it free

Why should I order meals?

Because You are busy

Sometimes it’s just hard to find the time to cook. Having a healthy prepared meal helps to reduce stress and gives you time back with your family.

To Save Money 

The meals are great for dinner, and at that price they save you money. But do you buy lunch at work? A family of 4 has 28 lunches and 28 dinners per week so there is quite a lot of money to be saved.

To Eat Healthier

It’s easy to get distracted by unhealthy food when there are no healthy options in the fridge ready to go. We deliver every week so that you have healthy food whenever you need it.

Why are they so cheap?

We believe healthy nutritious meals should be affordable for everyone.
We have special relationships with local businesses and as it’s a social enterprise, it keeps costs low. You are supporting local businesses and helping our charity programs at the same time.

Are they as good as other meal services?

Yes

We have tried many of them, and ours are as good as, or better than other services selling for twice the price. The variety is great, it’s cooked by chefs and sourced from local ingredients.

How do I get a membership number?

When you purchase any of the $3 Meal Deal or UrMeals offers, we will email you a welcome letter which includes your member number. As this is done manually, please allow up to 24 hours for a response.

Can I place an order without a member number?

Yes, just write ‘paid’ if you’ve made a purchase, or ‘not paid yet’ in the member number field if you haven’t yet made a purchase. Please make a payment first whenever possible.

What size are the meals?

They are all in 470ml Cryovac packs.  Some space is needed for the vacuum seal.

UrMeals – Portion Controlled – $49 for 7 Meals
Free Delivery in cooler bag/ice up to 20km (Wed to Fri only)
7 Meals Delivered Fresh to your door, between 2pm – 6pm, Wed to Fri
No contracts
Just Pre-order by Sunday
Longer Fresh Use by fridge life

UrMeals – Same Day Fresh – $45 for 7 meals ($45 for first UrMeals order – $10 off first order)

Free Same Day Delivery up to 20km in cooler bag/ice – No Contract
7 Meals Delivered Fresh to your door same day, between 2pm – 6pm, Mon to Fri (just order by 9am)
Longer Fresh Use by fridge life
First Order only $45

Are they cheap meals, or pensioner meals etc…

They’re Value For Money Meals

These are freshly made locally in a real kitchen by qualified chefs. Most people find the meals are as good as home cooked or better

What are the containers made of?

Recyclable plastic. The plastic film should be discarded before recycling.

Socially Responsible Meals

100% of the profits from every sale provides direct food security via our Feeding Australia Programs:  UrCommunity Ltd – Feeding Australia Program. UrCommunity is a registered Charity, since 2014.

Do they really look like the pictures?

The pictures are indicative of what you can expect.

Can I have more meals or less meals?

Yes! We deliver in batches of 7 meals. Double it, or triple it, if you like.

Although we only deliver in batches of 7 meals, you can come to our 2 café locations to pick up more or less if you’d prefer.

Altona North Community Library
Corner Millers and McArthurs Roads, Altona North

How often does the menu change? Weekly

We like to make sure that you always have something new to try, we change our menu every week and the menu is seasonal, using seasonal vegetables.

How big is the menu each week?

Between 20 to 30 Delicious Dishes to choose from Per Week

The current $3 Meal Deal menu has approx 10. meal choices. The UrMeals has up to 15 meal options available. This will increase over time.

Pensioners/Carers/Health Care Card holders, receive an additional $5 discount per pack  of URMEALS only.*
The other Meal Deals are already heavily discounted and no further discount is possible.

*Pensioners/Carers/Health Care Card holders discount, only applies for subsequent orders. Does not apply for first order.

**First order discount will be processed after payment has cleared through PayPal.

 

UrMeals – Portion Controlled – $49 for 7 Meals

  • Free Delivery in cooler bag/ice up to 20km (Wed to Fri only)
  • 7 Meals Delivered Fresh to your door, between 2pm – 6pm, Mon to Fri
  • No contracts
  • Just Pre-order by Sunday
  • Longer Fresh Use by fridge life




UrMeals – Same Day Fresh – $45 for 7 meals ($45 for first UrMeals order – $10 off first order)

  • Free Same Day Delivery up to 20km in cooler bag/ice – No Contract
  • 7 Meals Delivered Fresh to your door same day, between 2pm – 6pm, Mon to Fri (just order by 9am)
  • Longer Fresh Use by fridge life
  • First Order only $45




UrMeals DeliveriesAre delivery of UrMeals Free?Yes, the delivery of UrMeals packs of 7 meals are free up to 20km from the Altona North site.UrMeals Portion Controlled for $49 is only available on Wednesday to Fridays during the launch period (Must pre-order by midnight Sunday).How much do I pay for the meals if the delivery is over 20km?Distance               Budget Conscious                      Portion Control                     The Athlete

20km to 30km             $59   total                                   $65    total                                   $70   total

30km to 40km             $64   total                                   $70    total                                   $75  total

40km to 50km             $69   total                                   $75    total                                   $80  total


Can I have more than 7 UrMeals Delivered?

Yes. You can have as many meals as you like delivered as long as they are multiples of 7

How does the ‘Same Day Fresh’ option work?

Just place your order online by 9am Monday to Friday, from the ‘Same Day Fresh’ options.

We will then deliver your order of fresh meals to your door between 2pm and 6pm that day.

If you order after 9am, we will deliver the meals between 2pm and 6pm on the next business day.

How much will it cost to have 14, 21 etc. meals delivered if further than 20km?

To calculate the cost of delivery just do the following:

  1. Calculate how far you are from the Millers Rd/McArthurs Rd, Altona North
  2. Multiply the cost of the UrMeals Package you want by the total distance and the number of meals you require

Example: Jane wants to order 14 Portion Controlled meals for her family and she lives 35km away from the Altona N site

Distance = 35km = $70 for 7 meals from the Portion Controlled series

Number of meals = 14 or two Portion Controlled packs

Therefore – $70 x 2 = $140 for 14 Portion Controlled meals delivered to Jane’s home


Is the $3 Meal Deal Offer still Available?

Yes, the $3 Meal Deal is still available for Subscription Customers Only

With subscription for 90 days, the price per meal is equivalent of $3.90
The $3 price point is only available to special needs groups.
Meals are provided in 470ml plastic container with Cryovac packaging.
Delivery available at additional cost ($7 per 5 meals per 10km from the Altona N site.

Which UrMeals Option should I choose from the Menu, if I want to order $3 Meal Deal meals?

None. You need to select the $3 Meal Deal menu. Please only choose one of the UrMeals Options if you have already purchases a UrMeals Package

Pickup available from

Altona North Community Library

$5.50 fresh

What time are the meals available for Pick up?

Frozen stock available during all opening hours

Pre-Ordered Fresh stock is available for pickup from 1pm daily from either site (except Wednesdays 2pm at Altona)

What are the Opening Hours?

Altona North Community Library

Monday – Closed
Tuesday – Closed
Wednesday – 11.30am to 7pm
Thursday – 11.30am to 7pm
Friday – 11.30am to 5pm
Saturday – 11am to 4pm
Sunday – Closed

Pre-Order Pickups from Wed 12pm whenever the site is open

How much do I pay if I Subscribe?

$3 Meal Deal Pricing is only available with online Pre-Ordering and an active subscription.

Weekly – $25 (5 meals)
Monthly – $80 (20 Meals)
3-Monthly – $253.50 (65 meals)

They can be ordered and picked up all at once, or in smaller batches over the subscription period.

How much do I pay per meal, if I have a subscription and don’t Pre-Order?

$5.50 fresh

What does Subscription mean?

Subscription means that you are agreeing to pay the ‘Weekly’, ‘Monthly’ or ‘3-Monthly’ amounts for a minimum period of 90 days. This means:

Weekly subscription customers are required to pay the weekly amount for 13 weeks
Monthly subscription customers are required to pay the monthly amount for 3 months

How much will I be charged per meal, if I cancel my subscription before the 90 days is up?

$5.50 fresh

How much will I be charged per meal if I don’t use my credits within the allocated time frame?

$5.50 fresh*

*Please note that any credits that are not used within a 12 month period will become void and will be removed from the balance of the account

$3 Meal Deal Deliveries

Can I get the $3 Meal Deal Meals Delivered?

Yes, you can have them delivered up to 50km from the Altona North site, Additional delivery fee applies.

Does UrCommunity make any money from the delivery fee?

No, we simply pass on the fee we are charged to have the meals delivered

How much does it cost to get five $3 Meal Deal meals delivered? 

Up to 10km               $7

10km to 15km         $10.50

15km to 20km         $14

20km to 30km         $25

30km to 40km         $30

40km to 50km         $35

Can I have more than 5 meals delivered?

Yes. You can have as many meals as you like as long as they are multiples of 5

How much will it cost to have 5, 10 etc. meals delivered?

To calculate the cost of delivery just do the following:

  1. Calculate how far you are from the Altona N  site
  2. Multiply the cost of the $3 Meal Deal meals you want by the total distance and the number of meals you require

Example: Jane wants to order 10 meals for her family. She’s purchased the monthly meal deal for $80 ($4 per meal) and she lives 35km away from the Altona N site

Distance = 35km = $30 for delivery of 10 meals
Number of meals = 10 x $4 = $40
Therefore – $30 + $40 = $70 total, for 10 meals delivered to Jane’s home